Xiggit Employers

Why is an employee showing up as INACTIVE?

Inactive employees are either automatically opted out by Xiggit or have opted themselves out.

Written by Michael Blanton
Updated over a week ago

When do my employees' contributions start?

Contributions start in the employees first paycheck after their 30-day enrollment period is complete

Written by Michael Blanton
Updated over a week ago

I have data corrections to make. Where should I make them?

A good rule of thumb is to use your Payroll Provider as your system of record.

Written by Michael Blanton
Updated over a week ago

Does the Xiggit protect the security of employees' payroll deductions?

Written by Michael Blanton
Updated over a week ago

How do Xiggit deductions affect my payroll?

Written by Michael Blanton
Updated over a week ago

How do I know if deductions have been processed?

Written by Michael Blanton
Updated over a week ago

What happens if my company stops using Xiggit?

Written by Michael Blanton
Updated over a week ago

I have updated employee data. Will another welcome message be sent?

The short answer is it depends on what information was changed and if we had sent anything to the employee previously...

Written by Michael Blanton
Updated over a week ago

What communication does Xiggit send employees after registering on the platform?

Xiggit sends a "we are partnering with" email on your behalf followed by a sequence of emails over a 5-week period

Written by Michael Blanton
Updated over a week ago

How do I apply for my CalSavers exemption/waiver?

Now that you've selected Xiggit as your CalSavers alternative, you need to apply for your CalSavers exemption.

Written by Michael Blanton
Updated over a week ago

Do employees need to save into both their Xiggit Savings and Xiggit IRA accounts?

No! They can easily manage their contributions in our app.

Written by Michael Blanton
Updated over a week ago

How are seasonal employees handled?

Employee status in the Xiggit platform matches what is reported by your Payroll Provider.

Written by Michael Blanton
Updated over a week ago

What do the various employee statuses in the platform mean?

Employees can either be INACTIVE, ACTIVE, PENDING, NEW, or INCOMPLETE.

Written by Michael Blanton
Updated over a week ago

Additional steps required for Paychex

Do you use Paychex for payroll? There are a few additional steps required to allow Xiggit to manage your employees payroll contributions.

Written by Michael Blanton
Updated over a week ago

Additional steps required for ADP Run

Do you use ADP Run for payroll? There are a few additional steps required to allow Xiggit to manage your employees payroll contributions.

Written by Michael Blanton
Updated over a week ago